Q&A

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What Does Heart to Heart Home Healthcare Services Agency LLC Charge For Service?

We offer fair and competitive rates. WE ACCEPT PRIVATE PAY AND MOST LONG TERM CARE INSURANCE

Before services start, Heart to Heart Home Healthcare Services Agency LLC client care coordinator will discuss your needs and send you current rate information so you are informed of all current billing charges. You will receive a Service Agreement that documents fees and all billing expectations.

When services are added or changed, you will receive an updated Service Agreement for your records.

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Are Your Caregivers Bonded And Insured?

Yes, all Caregivers employed by Heart to Heart Home Healthcare Services Agency LLC are bonded and insured.

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What Is Heart to Heart Home Healthcare Services Agency LLC Service Area?

Hamilton County, Butler County, Warren County, Clermont County, Greater Cincinnati and all surrounding areas, Northern Kentucky, and Dayton

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How Does Heart to Heart Home Healthcare Services Agency LLC Bill?

Heart to Heart Home Healthcare Services Agency LLC begins the billing week on Sunday and ends the billing week on Saturday. Payment is due upon receipt of the invoice.

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How Long Is The Minimum Hours Per Visit?

There is a 2-hour minimum per visit.

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Is there a deposit?

Yes, a deposit equivalent to two weeks of service, will be required upon the signing of the Service Agreement. 

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What is the cancellation policy?

24 hours notice must be given to avoid any charges for scheduled services.

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How will we keep up with the care that is being provided for our loved one? 

We have at no extra charge a feature called the Family Room. It allows approved individuals to remain up-to-date about the well-being of their loved one in real-time. You can also view and pay invoices, as well as setup recurring payments and much more. Click on the video below to see all the features of the Family Room